Returns & Refunds

Personalized items

Every name charm is made specifically from the spelling, size, font, outline color, glitter plan, per-letter glitter choices, and attachment submitted with the order. We therefore do not accept change-of-mind returns or exchanges on correctly made personalized items.

Damaged, defective, or incorrect orders

Contact us within 7 calendar days of the carrier-marked delivery date at yt415011861@gmail.com. Include your order number, a description of the issue, and clear photos of the item and its packaging. If the item arrived damaged, has a manufacturing defect, or does not match the customization details received with the order, we will offer an appropriate replacement at no additional product or standard-shipping cost, or a refund for the affected item.

Customer-entered details

Please review the live preview and all selections before checkout. Misspellings, incorrect addresses, or options submitted by the customer are not considered production errors. Contact us immediately if you notice a mistake; we will help when possible, but changes cannot be guaranteed after production begins.

Changes and cancellations

Change or cancellation requests should be sent within 12 hours of purchase. A request is not confirmed until we reply. Once materials have been cut or production has begun, the order can no longer be changed or canceled.

Handmade and color variation

Small differences in glitter position, glitter movement, acrylic edges, and color appearance are normal characteristics of a handmade product and are not defects. Screen settings and lighting can also change how colors appear.

Refund timing

Approved refunds are issued to the original payment method. After we confirm the refund, your bank or payment provider may require 5–10 business days to post it. We will never ask you to email payment card details.